Refund policy

We want refund terms to be clear before you pay. Below is a short, honest summary of when we refund money and how to request it.

Subscriptions and cancellation

You can cancel your subscription at any time in your account, no emails or calls needed.

After cancellation you keep access to paid features until the end of the paid period. Auto-renewal stops and there will be no further charges.

Refund for the current period

If you paid for a subscription but did not actually use the service (no credits of the paid period were spent), we will refund the full amount. Contact us within 14 days of the charge.

If you have already used the service, we decide case by case. Email our support and describe the situation, we will sort it out.

One-time purchases

If one-time purchases appear in the service, such as credit packs, the same rule applies: a refund is possible before you start spending the pack.

How to request a refund

Email us at hello@sayphon.com. Include the email your account is registered to and the payment date. We reply within 5 business days.

Payment provider

Payments are processed by our payment partner Paddle. Refunds are returned via the same payment method you used.

Refund abuse

We review every request and try to resolve it in the user's favor. However, repeated refund requests after active use of the service may be declined.